Customization Service Policy
if you need some help with template customization, we are here to simplify your work.
You should take into account the following cases:
- Once you’ve ordered any customization type, please contact us via online chat or e-mail: [email protected];
- You’ll receive the first customization output for the review during one or two business days (depends on the number of required changes). This term can be shorter if we’re talking about Content Replacement customization type;
We provide with two customization types: Content Replacement and Advanced Customization.
This customization type includes replacement of images and text only. You should provide us with the required high-quality images, specify which placeholder has to be substituted with the exact image. The same is about the text. Please send us the text message you want to be changed, explain the correct place where you want to put it in, and receive a ready-to-use product.
Such an option contains modifications like font, images, text replacement, layout changes, etc.
Speaking about image replacement, you should give us the required high-quality images, specify which placeholder has to be substituted with the exact image.
The same is about the text. Please send us the text message you want to be changed, explain the correct place where you want to put it in. Also, it’s important to decide which font you want to be used and should we apply some bold, italics to the text or not.
The next point is the color palette changing. We can modify it according to your corporate style. If your corporate style contains some gradients, lines or patterns inside, we may apply it in the current template either. To bring everything into life you should provide us with an accurate explanation and examples.
As for layout changes, we may change as the general composition arrangement of elements as modify the exact form of the element or add some more. The important thing is not to overload the visual look of the artwork. Our team will care about that.
If you have some logo or other company identification signs, please provide us with them either. So, we’ll be able to place them correctly regarding the general composition of the template.
After all the modifications, we will send you a ready-to-use product, so you can start the promotion campaign today.
PLEASE NOTE : After finishing with all approved modifications, we’ll send you a ready-to-print file and a template in one file format only. For example, you’ll receive a PDF file for print and AI template for Adobe Illustrator or you may choose another file format. Here is a full list of available file formats: AI, EPS, PSD, DOCX, Pages, INDD, IDML.
* – it applies for both Content Replacement and Advanced Customization types.